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Senior Specialist Service Request Fulfilment

Date: Jul 12, 2017

Location: Gurgaon, HR, IN

Senior Specialist Service Request Fulfilment-TGIS-INGN01409586

Description

Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions.

At Bombardier, our employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Job Responsibilities:

- Accountable for the compliance to all global IS standards and prevent the implementation of customized and localized solutions
- Enforce the establishment of best practices, work with other branches of the IS organization and external suppliers to meet the business demand
- Broad understanding of the central and local BT IS Infrastructure and Applications landscape and roadmap
- Identifies gaps within the supplier network and delivery, drive those to resolution / implementation with the respective BT Service Managers
- Ensure the balance of demand and timeliness supply of services, based on defined business and IS priorities
- Perform the solutioning to fulfill requests jointly with other IS functions (mainly IS Infrastructure, IS Applications, IS Architecture)
- Ensure both, Catalogue and non-Catalogue requests are being fulfilled in Quality, Time and best Cost
- Responsibilities for coordination and scheduling of the service delivery originating from the technical services which compose the fulfillment of the particular requests to the satisfaction of the business or IS client

- Handle escalations and prioritizations within the own area of responsibility and support re-prioritization

- Strictly adhere to operations IS processes and standards

Qualifications

Qualification & Experience:

- B.E/ B.Tech in Computer Engineering or relevant degree
- Typically 8 to 10 years of experience in field work
- Relevant experience in commercial and supplier management
- Good knowledge in all areas of IS (data center, workplace, application)

Job: Applications Specialists
Primary Location: IN-HR-Gurgaon
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
11.07.2017, 11:16:15 AM

Unposting Date
26.07.2017, 4:59:00 AM


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