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Customer Support Engineer A

Date: Aug 3, 2017

Location: Hyderabad, AP, IN

Customer Support Engineer A-TISC-INHY01313298

Description

Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions.

At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

- The Customer Support Engineer is in charge to solve the technical issues after trouble shooting performed by Customer Support Field Engineer.

- The activities concern mechanical issues found out in revenue service during the warranty phase of the projects.

- He/she is then organizing all the necessary technical analysis (investigation, tests, calculation…) to identify the root cause(s) of the issue. He/she must then define the relevant technical solution to solve the issue with the support of the specialists when needed, and according to the guidelines and standards. If relevant, he/she will follow the validation phase of the new solution, either in field or in test bench. The result of this work is integrated in a report, and he/she will present it to the Customer when requested. If the issue is falling into the responsibility of the supplier of the faulty material, the Customer Support Engineer must follow the supplier’s analysis to ensure that the technical outcome will be according Bombardier expectation. When the issue is solved, he/she must write some lessons learned and recommendations to avoid the same issue in the future.

Key responsibilities and challenges :

- Proposes preventive and corrective actions to keep the fleet in service. Perform root cause analysis. Follow the associated technical action plan till root cause is identified and solution found. Attend and actively participate in all safety board. (40%)
- Coordinates engineering activities to solve the mechanical issues (Bogie, Drives and Carbody) during warranty phase of the projects (20%)
- Participates to Customer meeting, Supplier workshop, field investigations, and internal reviews. (20%)
- Develops diagrams, drawings, engineering specifications for system or equipment modifications. Establish investigation reports. (10%)
- Create lessons learned and recommendations to avoid the same issue in the future (10%)

Qualifications

Qualifications & Functional Knowledge:

- University degree or equivalent
- Typically minimum 3-5 years relevant experience in the technical business
- Creates opportunities and eliminates potential problems by anticipating and preparing for them in advance.

Job: Customer Support
Primary Location: IN-AP-Hyderabad
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
08.05.2017, 5:00:00 AM

Unposting Date
21.09.2017, 4:59:00 AM


Job Segment: Engineer, Field Engineer, Customer Service, Engineering