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Field Service Representative (TOKYO)

Date: Mar 17, 2017

Location: Tokyo, KAN, JP

Field Service Representative (TOKYO)-TOK00115



the evolution of mobility

At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Provide guidance to our customers and facilitate the integration of Bombardier Commercial aircraft into the customer's operation in a safe, efficient and economic manner.
- Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
- Set priorities and effectively escalate concerns within the Customer's organization and Bombardier.
- Update Bombardier Commercial Aircraft management of customer's key operational and maintenance concerns / issues.
- Identify areas of the customers' operation or procedures suitable for improvement as related to the operation of Bombardier Commercial aircraft.
- Influence customers to take action(s) recommended by Bombardier to improve performance /satisfaction with our products.
- Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
- Provide reports in accordance with established requirements and schedule.
- Be required to lead and/or support Commercial Aircraft field parties or start up teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility.
- Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes.
- Represent the Regional Support Office teams.
- Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
- This position will be based in Tokyo, Japan


As our ideal candidate,

- You have a community college diploma in Aviation Maintenance or equivalent, and a suitably endorsed Aircraft Maintenance Engineer License or equivalent.
- You have experience on Bombardier products, primarily Dash-8 - Q Series & CRJ Series aircraft.
- You have a minimum of 7 years' experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraft.
- You are able to communicate effectively at all levels, both written and verbally, with demonstrated tact and diplomacy.
- You must be able to work independently, able to maintain legal status and obtain any required security clearances.
- You possess strong computer skills including knowledge of Microsoft Office and Outlook .
- You are able and willing to relocate to Tokyo, Japan.

Bombardier Aerospace is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Customer Service
Primary Location: JP-KAN-Tokyo
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
20.12.2016, 12:05:34 PM

Unposting Date

Job Segment: Maintenance, Customer Service Representative, Aerospace, Maintenance Engineer, Manufacturing, Customer Service, Aviation, Engineering