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Global Services Execution Support Lead

Location: Derby, ENG, GB

Global Services Execution Support Lead-TCCO-UKDY02285536


At Bombardier Transportation, our trains and rail solutions move millions of people safely and reliably around the world, every single day. Join us, and you’ll be part of a global team, sharing knowledge, experience and ideas across countries and cultures, and boosting our reputation as a global leader in rail technology. Your work will have a truly human impact, connecting communities, cities and businesses, and helping people to get where they need to be. It’s all about progress.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as a Global Services Execution Support Lead based at our site in Derby, United Kingdom.


Based upon the strategic objectives of BT and Global Services, the person in this role will be working closely with Regional, Portfolio and Project Leads, plan, map, recommend, drive, implement and govern standard business practices, mechanisms and initiatives designed to establish a systematic approach to how we BT deliver Services throughout the world.

As part of this global standardisation the intent is to: deliver world class safety, increase our competitiveness, significantly increase our market share, reduce operating costs, maximize potential backlog opportunities, and support the overall collaborative efforts of BT’s value chain.

He/She is responsible for developing and managing formal capabilities that allow for the scheduled measuring, monitoring and drill down of a Region, Portfolio and/or Project’s performance against pre-defined key targets and compliance to critical business processes, including the flagging of KPI’s should they fall outside of a pre-defined performance range.

It is expected for he/she to review and ensure the application and identification of best practice and that regional business plans are robust, on-track and delivering the expected performance improvement either Operationally, Financially or Ecosystem growth enhancement.

As part of the Governance Process the individual will use the pre-determined Business Diagnostic triggers to review with Portfolio leads and understand if
a) The Business Diagnostic plan is on schedule and to standard
b) If a Business Diagnostic is required based on standard triggers and/or criteria
c) Support and manage f/u activities from any diagnostic efforts.

The person in this role is the liaison with the wider Global Services to share best practices or findings to ensure region fully benefits from any lessons learned from other regions.
Also, he/she will liaise closely with the Global Services Technologies & Digitization team to ensure the region has all information required to ‘sell’, apply and understand the scope of services BT can provide to our customers.

This position is expected to work independently but also as part of the Global Services team, at all levels of the organization, to identify, develop & execute integrated activities, plans and supporting management processes/procedures.
As part of this role the position is expected to mentor, educate and coach within the business at various levels the purpose and value of governance and business planning.


• University degree in a field such as Engineering, Business Development or similar
• Relevant experience in a similar role in railway industry, having knowledge about rail market in the UK as well as worldwide
• Experience in maintenance services, processes and tools in rail industry
• Competencies needed: communication, influencing others, strategic outlook, planning
• Language skills required: advanced/business fluent level of English.



Bombardier Transportation is a global mobility solution provider leading the way with the rail industry’s broadest portfolio. It covers the full spectrum of solutions, ranging from trains to sub-systems and signalling to complete turnkey transport systems, e-mobility technology and data-driven maintenance services. Combining technology and performance with empathy, Bombardier Transportation continuously breaks new ground in sustainable mobility by providing integrated solutions that create substantial benefits for operators, passengers and the environment. Headquartered in Berlin, Germany, Bombardier Transportation employs around 39,850 people and its products and services operate in over 60 countries.


Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All suitably qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Posting date: 16.06.2020
Closing date: 15.07.2020
Competitive salary range
Number of working hours: 37

Job: Administrative Services
Primary Location: GB-ENG-Derby
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

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