Senior Analyst, In-service program change support

In your role, you will

• Lead the logistics coordination on business aircraft fleet wide issues within the Technical Services organization and with other impacted stakeholders.
• Negotiate the logistics plan and support commercial discussions, as required, with suppliers to ensure flawless execution and deliverables are met on time.
• Ensure supplier is tracking to Action Plan and follow up on progress and report any roadblocks for escalation to management.
• Document outcome of negotiations and build information packages to communicate the implementation strategies to impacted stakeholders.
• Participate to various internal meetings such as IWT, CSRB, to get familiar with projects or new option offerings that will require us to work with suppliers to develop alternative strategies or sources of supply.
• Engage supplier over specific customer issues for recovery. Seek creative solutions to problems.
• Seek cross-functional support and swift resolution to in-service customer fielding issues.
• Ensure supplier readiness for suppliers attending customer advisories as required.
• Represent ISSM in internal and external meetings with suppliers and all disciplines within Customer Support.
   

As our ideal candidate

• You have a bachelor’s degree in business or project management.
• You have 5-7 years industry experience, preferably in a supply chain role.
• You ideally have 2 years of experience in customer service.
• You have system knowledge of SAP, Outlook, Microsoft Word, Excel, PowerPoint, ERD and Team Center.
• You have basic understanding / knowledge of technical drawings.
• Excellent communication skills, effective negotiation skills and project management skills.
• You are proficient in English, spoken and written and you are fluent in French.
• You can analyze existing conflicts, considering the different viewpoints and remaining objective during discussions.
• You are a team player, demonstrate strong organizational skills and are autonomous.
• You are a detailed oriented individual who enjoys taking initiative and ownership.
• You are available to be on call after regular working hours on an "as required" basis or even travel “as required”.