ITIL - Change Manager

Date: Nov 16, 2023

Location: Downsview, ON, CA, M3K 1Y5

Company: Bombardier

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will

  • Administer the ongoing system enhancements and future deployments initiated via the support teams and business
  • Lead the CAB meetings and pass the required phases of Change requests
  • Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
  • Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
  • Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
  • Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
  • Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
  • Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
  • Gather feedback from end users to understand how to improve efficiencies when it comes to change management
  • Provide relevant coaching, training, and support to champion change management culture within the organization.

As our ideal candidate

  • You have a University Degree in Engineering, Computer Science, or relevant technical degrees
  • You have 5 years of experience in IT Change Management
  • You have ITIL Foundation Certification,
  • You have 3 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module.
  • You have outstanding communication skills – Written and Verbal, in English and/or French
  • You have expertise on Microsoft Word, Excel and Powerpoint

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
Join us at

Your ideas move people.


Job ITIL - Change Manager

Primary Location De Havilland Inc.

Organization Aerospace Canada


Employee Status Regular