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Field Service Representative - United Kingdom / London

Location: London, ENG, GB

Field Service Representative - United Kingdom / London-LON00288



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Be an Ambassador for Bombardier Business Aircraft & focal in all facets of the aircraft operation. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the Customer.
- Be available 24 hours a day, 7 days a week to assist any and all Customer issues as required.
- Interact with and provide support to all levels of the Customers organisation and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
- Promote Bombardier’s Customer centered culture to the Customer emphasising adherence to the Customer Credo, Bombardier Customer Services commitment “You First” and the Corporation Promise “Evolution of Mobility”.
- Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the Customer.
- Assist Customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
- Analyse Customer maintenance and reliability data in support of the Maintenance Programs & Planning activities and in support of contractual requirements.
- Understand first-hand from operator’s maintenance crews current reliability and maintenance issues experienced by the operator’s fleet of aircraft.
- Present reliability and maintenance reports, analysis results and recommendations to the operator.
- Record and track Customer issues relating to the Fleet Operator issues and proactively promote best practices to drive reliability improvements.
- Provide informal on-site training as necessary to Customers, related service organisations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices.
- Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis.
- Set priorities and effectively escalate concerns within the Customers organisation and within Bombardier.
- Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same.
- Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
- Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise.
- Assist Customers in preparation for delivery of new aircraft incl.; Survey Customer’s / operators facilities & recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities.


As our ideal candidate,

- You must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule.
- You have a college diploma in Aviation Maintenance, or equivalent and a suitably endorsed Aircraft Maintenance Engineer License or equivalent.
- You have a minimum of 7 years of aviation experience in the maintenance, modification and repair of jet aircraft or 3 years as a FSR covering multiple platforms.
- You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset.
- You are a strong individual contributor, working well in a team-based dynamic and global environment.
- You have strong computer skills and are able to adapt to and operate in the software environment in use at the operator.
- As a remote member of a virtual, global team you must possess general management skills such as budgeting, time management, goal setting, and organisation and performance management.
- You must be a Customer centric individual and focused on continuous improvement and opportunities.

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Field Services
Primary Location: GB-ENG-London
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Segment: Maintenance, Claims, Customer Service Representative, Aerospace, Manufacturing, Insurance, Customer Service, Aviation