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AOG Supervisor

Date: May 15, 2022

Location: Montreal Dorval, QC, CA

AOG Supervisor-MON18541

Description

BOMBARDIER

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

- Coach, support and supervise the development of direct reports

- Manage customers escalations & expectations

- Motivate and support team members in their daily concerns and resolve customers' issues requiring escalations

- Respond to customers’ concerns. Promote and nurture facility and customer relationships

- Improves processes to increase the efficiency of the operation

- Formulate customer feedback, and communicates new concepts regarding procedures, improvements, processes and information to insure customer satisfaction index goals are met

- Monitor KPI’s to insure targets are met

- Ability to monitor and proactively address negative trends

- Manage the PMP process of the employees

- Hold staff meetings, monitor attendance, departmental staff performance, prepare and conduct evaluations and finally, recommend personnel action as per company policy for assigned staff

- Lead by example and drive towards operational excellence

- Ability to cultivate relationships with other business partners and interface with other departments, customers and vendors

Qualifications

As our ideal candidate,

- You have a Bachelor’s degree in Business Management/Commerce and/or minimum 8-10 years of experience in a Customer Service Role

- You are fluent in French and English spoken and written (other languages are an asset).

- You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access.

- You have good knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management), Commit and Zendesk

- You are available to work on 12hrs shifts (day/night and weekends) if required

- You have the ability to work under pressure and tight timelines

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Join us at https://bombardier.com/en/careers/career-opportunities

Your ideas move people.

Job: Customer Service
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
21.12.2021, 7:31:49 AM

Unposting Date: Ongoing


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