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Manager, Pension & Benefits - (temporary mandate) - Pool of Candidates

Date: Mar 13, 2019

Location: Montreal Dorval, QC, CA

Manager, Pension & Benefits - (temporary mandate) - Pool of Candidates-QUE16304-A



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

This current pool is for current and future needs.

Pension and benefits Manager

Our Shared Services team works with internal customers to evolve business processes and tools, one good idea after another. If you are motivated to be part of a multicultural team and passionate about process optimization, we have the environment to make your ideas come true. Good ideas, should be shared!

In your role, you will:

- Pension and Group Insurance – Administration: Administer all pension and group insurance programs in Canada (except for Corporate Office) – including individual calculations and running annual cycles
- Monitor and control day to day operations: Responsible for providing leadership, resolving customer service issues and engage with customer service team at all levels, while maintaining a high level of customer satisfaction and respecting all SLA: Ensure all customer enquiries are answered and all complaints are solved by monitoring the case management tool; proactively monitor service delivery quality in order to suggest and implement customer service improvement.
- Manage conflicting priorities and get the best result for the end customers.
- Project Implementation: Implement projects: i.e. redesigns, changes in legislation, business reorganizations, restructurings, collective bargaining agreements, process improvements, automation, self-service portals, etc.
- Regulatory Compliance: Ensure compliance to legislations including filings to governmental entities. Audit Support Provide information to internal and external auditors, answer questions and ensure the information is accurate.
- Collective Bargaining - Agreements Support: Support collective bargaining agreement negotiations in Canada (analysis, benchmark, interaction with external providers, recommendation).
- Support to Bids for Business – Contracts: Support during bid process for business contracts that involve potential changes to pension and benefit plans of employees.
- Vendor Management: With the support of Procurement and Center of Expertise, act as the Vendor Manager with external providers (benefits providers and administrators, pension administrators & providers). Manage external providers’ daily activities: Morneau Shepell, Conduent, WEBS Inc, Industrial Alliance, Blue Cross, etc.
- Cost tracking: Tracking costs of pension and benefits programs Maintain and update pension administration and HR data systems. Leverage cost saving opportunities from other programs or from Industry best practices.
- Improve and optimize pension administration tools
- Participate in various special projects
- Plan, implement and control functional activities in order to achieve the targets including goals set forth for the Achieving Excellence System
- Ensure that all team members understand their role and performance;
- Must be able to provide leadership and coaching to all team members in the department and provide feedback to employees
- Ensure the right resources are available to meet projected workload delivery on quality, cost and schedule
- Maintain an equitable work environment.


As our ideal candidate,

- You hold a bachelor degree in Actuarial Mathematics;
- You have a minimum of 10 years of relevant experience in pension plan administration and management;
- You have experience in project planning and managing;
- You have excellent spoken and written communication skills in French and English (Spanish is an asset);
- You have excellent analytical skills and critical mindset;
- You have strong interpersonal and leadership skills;
- You demonstrate team spirit;
- You are results-oriented;
- You have the ability to work co-operatively with managers and employees of all levels, disciplines and cultures;
- You are creative in problem-solving.

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.


Job: Benefits
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Temporary

Job Posting:
12.02.2019, 11:15:44 AM

Unposting Date

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