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Parts Credit Administrator (Customer Core Repair Management)

Date: Nov 22, 2021

Location: Montreal Dorval, QC, CA

Parts Credit Administrator (Customer Core Repair Management)-MON18445



Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

Process requests for credits related to Spare Part Sales and/or Spare Parts Return activities for internal and external customer accounts. Determine appropriate billings, credits, and debits for customer accounts while initiating customer return of past due Core Rotable Parts to ensure compliance with established Terms and Conditions.

- Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental
- Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
- Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts

- Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings

- Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees

- Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.

- Create Purchase Order(s)

- Adhere to General Work Requirements


As our ideal candidate,

- You typically have a minimum 2-7 years of experience in a similar core and credit management role

- You typically have a minimum 2 years of experience in Customer Service activities

- You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations

- You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications

- You have a Bachelor’s Degree or equivalent experience

- You have previous experience in aircraft industry customer service

- You are bi-lingual (English and Spanish or English and French)

- You have previous SAP experience

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

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Job: Logistics
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
22.11.2021, 2:22:50 PM

Unposting Date: Ongoing

Job Segment: Logistics, Repair, Credit, Customer Service Representative, Manager, Operations, Manufacturing, Finance, Customer Service, Management