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Senior Program Manager – Customer Facing (Parts Services)

Date: Apr 29, 2021

Location: Montreal Dorval, QC, CA

Senior Program Manager – Customer Facing (Parts Services)-MON17708



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Strategize, implement, and maintain program initiatives that adhere to organizational objectives
- Develop program assessment protocols for evaluation and improvement
- Maintain organizational standards of ethics, employee engagement, customer focus/growth and financial performance/operational excellence
- Oversee multiple project teams, ensuring program goals are reached
- Use LEAN principles to drive efficiency
- SOX/CASRA compliance oversight
- Manage budget and funding channels for maximum productivity
- Implement and manage AES 2.0
- Comparing ourselves to the best and implementing plans to surpass their levels of performance
- Driving efficiency, quality and improvements by defining and following standard work processes
- Solving problems by addressing and correcting root causes at the beginning of the process

- Develop and maintain employee performance governance ensuring accountability at every level
- Overseeing the development and implementation of metrics, dash boards and other governance tools to create actionable data in order to drive decision making
- Formulating and implementing commercial strategies i.e. new product development, market entry, etc.
- Managing the Indirect Goods and Services procurement process through the development and implementation of governance, policies and control measures
- Monitoring and reducing freight spend and identifying freight cost savings through commercial, operational and supplier initiatives
- Managing, recruiting & coaching direct reports (master level students) as well as multiple indirect project resources


As our ideal candidate,

- You hold a Bachelor’s Degree in Business, Finance or Applied Mathematics
- You have 10-15 years relevant experience in a similar position

- You strive for a challenging and stimulating work environment
- You have strong inter-personal and communication skills
- You can maintain strong relationship with supporting departments and drive improvements
- You have exceptional leadership, time management, facilitation and organizational skills
- You demonstrate high levels of proficiency in Excel, PowerPoint, PowerBI, Project
- You speak and write French and English
- Knowledge and experience in using SAP, Visio, SQL and Oracle is an asset
- Knowledge of Sarbanes-Oxley (SOX) and/or CASRA is an asset

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Project/Program Management
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
31.03.2021, 9:09:42 AM

Unposting Date: Ongoing

Job Segment: Program Manager, ERP, Database, Product Development, Oracle, Management, Technology, Research