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Service Operation Specialist

Date: Dec 31, 2021

Location: Montreal Dorval, QC, CA

Service Operation Specialist-MON18244



Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficeincy, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

- Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s).
- Take the lead within the Service Operations Team in the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture.
- Develop, improve, and consolidate operational reporting, initiate gap analyses, derive and coordinate actions.
- Take accountability for the output of processes within the service delivery scope and manage escalations to the level of senior management.
- Establish and maintain a constructive relationship between the service provider(s) and Bombardier
- Drive, lead and assist the development and review of service level agreements (SLAs), contracts or any other documents for service provider(s).
- Ensure that all supporting services are scoped and documented and that interfaces and dependencies between vendor(s), supporting services and vendor processes are agreed and documented


As our ideal candidate,

- You have leadership, good communication and negotiation skills

- You have excellent knowledge of the ITIL framework and processes

- You have IT knowledge

- You have experience in managing Vendor SLA and contract agreement

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigation status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

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Job: Information Systems and Information Technologies
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
02.11.2021, 3:39:25 PM

Unposting Date: Ongoing

Job Segment: Information Systems, Aerospace, Technology, Aviation