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Smart Services Fleet Account Manager

Date: Jun 22, 2022

Location: Montreal Dorval, QC, CA

Smart Services Fleet Account Manager-MON18691



Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

Manage our Smart Services fleet accounts including contractual obligations, coverage clarification and act as a key contact point for the Customer.

- Perform contract transfers at aircraft resale and re-enrolments in association with Bombardier Legal and Finance.

- Support our Bombardier service centers, parts centers and authorized facilities' inquiries for scope of program coverage and offer training to establish program guidelines and procedures.

- Invoice customers for additional billings such as contract transfer fees and minimum flight hours in a timely fashion to support the Customer Experience Financial targets.

- Reconcile customer parts usage versus flight hour payments for 1,500+ enrolled Customers to determine future Smart Services flight hour rate.

- Verify invoices charged to the program for eligibility of coverage or rejection. Produce various reports on customer account activities and interface with various departments such as warranty, legal, aircraft sales, finance and Parts Services in support of the work. Interpret service bulletins and illustrated parts catalogues to determine eligibility of parts coverage. Update SAP parts master to identify covered parts.

- Represent Smart Services at weekly Accounts Receivables meetings. You will investigate targeted accounts and assist the various Bombardier collectors and internal stake holders to ensure that overdue Smart Services payments are settled promptly. Familiarity and working knowledge of Bombardier’s Finance systems and protocols is desirable (an asset).


As our ideal candidate,

Your education and work experience provide you with a blend of aircraft knowledge and business skills to communicate the benefits of cost per flight hour programs to the customer, interpret the customers' needs and administer these revenue programs.

- Experience in or knowledge of aircraft maintenance, cost per flight hour programs for airframe and/or engines, aircraft warranty, aircraft maintenance planning and aircraft customer support exposure are considered strong assets.

- You have excellent customer handling and interpersonal skills and project a friendly attitude. You enjoy working in an active office environment with daily customer interaction.

- College Diploma in Aeronautics or relevant fields Or equivalent level of relevant work experience.

- Five to seven years relevant work experience.

- Bilingual English and French preferred, fluent in English written and spoken a must with excellent oral and written communication skills.

- You are autonomous and able to work with a minimum of supervision in a changing environment.

- Limited travel required from time to time.

- Finally, you would enjoy working in a "customer comes first" environment with excellence in professional and friendly service.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

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Job: Sales
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
27.01.2022, 12:40:52 PM

Unposting Date: Ongoing

Job Segment: Account Manager, QC, Aerospace, Sales, Aviation, Quality