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Sr. Program Manager – Customer Experience Growth Programs

Date: Oct 20, 2021

Location: Montreal Dorval, QC, CA

Sr. Program Manager – Customer Experience Growth Programs-MON18217



Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficeincy, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

Understand the key aspects of the Customer Experience aftermarket strategy with particular emphasis on program management activities

- Lead and/or support a strategic assessment of market needs to identify opportunities that are a strategic fit with company’s long-term goals

- Lead business case development as well as internal process to obtain corporate approvals

- Develop and implement company-wide go-to-market plans that maximize market impact

- Lead selected program implementations with particular focus value creation, change management, communication, and process deployment.

- Lead internal and/or external cross-functional project teams and stakeholders to execute projects until completion

- Resolve commercial or operational issues through fact-based problem solving and the development and execution of comprehensive action plans

- Support the process to obtain competitive and quality offers from suppliers and contractors as required for the selected programs

- Oversee the development and implementation of metrics, dash boards and other governance tools to create actionable data in order to drive decision making

- Establish and track to financial milestones, targets and all other relevant KPIs

- Provide regular governance to senior executives to drive decision making and to escalate major challenges and risk


As our ideal candidate,

You possess an Engineering or Business-related degree. MBA would be considered an asset

- You have 5+ years of relevant work experience. Aerospace experience will be considered an asset

- You have demonstrated experience in program and/or project management of cross-functional initiatives, leading with informal authority.

- You have demonstrated negotiation skills, able to effectively represent the business’ interests and achieve a desired solution

- You have a strategic mindset and ability to develop creative ideas/solutions by engaging the business, subject matter experts, and market intelligence to challenge the status quo

- You have strong analytical skills and business acumen – Able to transform ideas and concepts into numbers and business cases

- You have excellent communication, presentation and interpersonal skills – Comfortable in engaging external and internal stakeholders and presenting to all levels.

- You are highly structured and organized

- You are comfortable chairing and facilitating meetings with individuals at all levels as well as designing and running workshops

- You are a team player with a strong sense of initiative, responsibility and good judgment and willing to go above and beyond when the need arises

- You are a self-starter and can work independently as well as in a team

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigation status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

Join us at

Your ideas move people.

Job: Project/Program Management
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
21.09.2021, 2:38:24 PM

Unposting Date: Ongoing

Job Segment: Aerospace, Program Manager, Engineer, Manager, Project Manager, Aviation, Management, Engineering, Technology