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Unified Communication Specialist

Date: Mar 24, 2021

Location: Montreal Dorval, QC, CA

Unified Communication Specialist-MON17665

Description

BOMBARDIER

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Lead Unified Communications for Bombardier including IP telephony, customer response center, conferencing, messaging, and chat bots to name a few. You will act as the "Voice of the Customer" to ensure the services you implement meet employee and stakeholder needs and deliver business value
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Build experience parity across our hybrid workspaces (remote and on-site) with secured and simplified digital unified communication touchpoints anywhere on any device

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Participate in the planning and lead the implementation of policies and procedures to ensure unified communication provisioning and maintenance is cost-effective, consistent with company goals, industry best practices and regulatory requirements.

Architecture:

- Work in collaboration with the Architecture team on the design, development and maintenance of unified communications building blocks
- Provide technical coaching and advisory to team members, business colleagues and relevant stakeholders
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Define service & technology roadmap for strategic planning and annual portfolio cycles

Service Delivery and Project Implementation:

- Solution ownership over the complete lifecycle from plan to run
- Define requirements for end-to-end services based on standard architectural building blocks
- Implement IT projects to assure delivery as per requirements
- Defining, reviewing and implementing designs in line with organization security standards
- Implement processes and best practices to drive effectiveness and efficiency
- Manage standard service catalogues
- Manage suppliers as part of Service Delivery and Projects.

License Management & Financial Accountability:

- Overall roadmap and annual budget planning including TCO and forecast
- Deliver to budget targets and at best cost/value ratio
- Invoice approvals for operational services rendered (resource unit - RU) validation and approval
- Capacity and License management for consumption, forecasts & renewals while respecting procurement terms

Operations & Service Governance:

- Manage relationship with Business stakeholders and Key users as required
- Approvals for Changes, patching, improvement plans (Service Improvement Plans)
- Validation of supplier contract from content & scope perspective
- Managing escalations between supplier managed services and other service areas
- Review SLA and KM (Key Measurements) and develop governance structure/standards of service delivery based on business, and IT strategies

Qualifications

As our ideal candidate,

- You proven experience of at least 7 years of UC (Unified Communications) Specialist experience
- You have strong overall understanding of unified communications architecture and underlying technologies
- You have strong project management / delivery mindset with good understanding of agile framework.
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You have the ability to thrive under pressure and demonstrate proficient priority management skills

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You have strong written, verbal communication and strategic presentation skills – Effectively communicate with non-technical staff & with members of interdisciplinary teams

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You must be able to work well both autonomously and collaboratively

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You have excellent vendor management experience

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You have experience working in a global environment with accountability for geographically dispersed offices and entities

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You have contract negotiation and management skills

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You have good overall awareness of Service Delivery responsibilities including Release, Change, Incident and Problem management

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

Job: Information Systems and Information Technologies
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
24.03.2021, 2:17:35 PM

Unposting Date: Ongoing


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