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User Experience (UX) Specialist

Date: Mar 24, 2021

Location: Montreal Dorval, QC, CA

User Experience (UX) Specialist-MON17658



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Advocate user-centric design and work with multi-disciplinary teams to develop experiences across multiple channels, products and sectors. Have a proven track record of using design research insights to inspire and recommend improvements to an existing customer journey or for creating new concepts that delight customers.
- Gather qualitative and quantitative user feedback and distil it into insights to create and optimize customer journeys, drive process changes and influence data management
- Design and produce blueprints including roadmaps, workflows, personas, storyboards and scenarios with a view to developing journeys that enhance all user experiences; customer, vendor and employees/colleagues.
- Design user-centric solutions that meet measurable business objectives and be able to continuously evolve these solutions
- Lead the customer journey from inception (the idea) to implementation (the experience) and post implementation (the adoption)
- Drive the implementation of our UX practice in BIS (IT/IS) at Bombardier by fostering a culture of learning, creative thinking and design thinking methodologies


As our ideal candidate,

- You have 5+ years industry experience in UX

- You have a Bachelor degree, masters preferred
- You have a strong marketing and communications skills
- You have experience in an SAP and Microsoft environment
- You have an incredible portfolio which:

- Demonstrates a deep understanding of digital, interaction design and a track record of success in this field
- An understanding of the possibilities and constraints of current technology and a hunger to work around those constraints and discover new possibilities in the service creating great experiences
- The ability to perform creative thinking with great attention to detail within tight timelines
- A proven track record of guiding products from inception to delivery
- The ability to harness creativity to deliver demonstrable value for a range of clients from single-person start-ups to major enterprises
- You have an insatiable desire to learn and add to array of soft and hard skills
- You are highly effective communicator, with ability to change how we think and do

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.


Job: Information Systems and Information Technologies
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
24.03.2021, 1:53:16 PM

Unposting Date: Ongoing

Job Segment: User Experience, ERP, Information Systems, Aerospace, SAP, Technology, Aviation