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Customer Account Manager – SOS Shop / Aftermarket

Date: Apr 9, 2021

Location: Montreal St. Laurent, QC, CA

Customer Account Manager – SOS Shop / Aftermarket-MON17627



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Establish and understand the needs and priorities of your customers.
- Act as the primary customer contact for aftermarket services covering a broad range of products and customers.
- Initiate and work closely with business development to maximize aftermarket revenues and provides input into short- and long-term sales forecasts.
- Maintain clear and effective communication at different hierarchical levels in the Organization.
- Identify and mitigate risks proactively.
- Conduct program reviews (PMR) with customers on a quarterly basis.
- Coordinate the various resources involved in the development and execution of projects and customer requests.
- Solve various technical issues with other team members using a sustainable approach
- Contribute to the continuous improvement of team processes
- Present offers to potential customers and participate in discussions with these potential customers.
- Prepare proposals (if required) based on predefined guidelines for pricing and offering to potential program clients.
- Develop your network of contacts internally as well as in the industry and identify market opportunities.
- Gather feedback from clients on potential improvements to offering and help adjust our offers or develop new ones.
- Support financial reporting including forecasting, budgets, and quarterly reporting requirements, short- and long-term strategic plans


As our ideal candidate

- You hold a Bachelor’s degree in Engineering, Finance, Management, Business Administration or related field; Project Management, or MBA preferred

- You have 5+ years of sales experience (at least 2 years in aftermarket) within the aerospace industry required.

- You have experience negotiating and working directly with airline, OEM and MRO customers

- You have knowledge of fundamental marketing concepts and strategies

- You are able to develop and maintain aftermarket pricing strategies

- You have strong communication and influencing skills

- You have at least 5+ years of relevant experience in aircraft industry

- You have strong project management skills

- You have experience in developing business cases

- You have the ability to align and drive stakeholders towards required decision points

- You are assertive and results-oriented and demonstrate leadership

- You have strong financial and analytical skills, including financial modelling

- You have experience in managing and aligning cross-functional stakeholders in a large company (legal, HR, finance, procurement, operations, etc.)

- You have experience in preparing presentations and presenting to senior executives

- You have excellent communication skills (written and verbal)

- You have a self-starter and can work independently as well as in a team

- You can manage multiple priorities simultaneously and work well under pressure

- You demonstrate strategic thinking as well as strong business acumen

- You are proficient in MS Office suite (Excel, Word and PowerPoint)

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Project/Program Management
Primary Location: CA-QC-Montreal St. Laurent
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
21.04.2021, 2:29:03 PM

Unposting Date: Ongoing

Job Segment: Account Manager, Engineer, Program Manager, Business Development, Manager, Sales, Engineering, Management