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AOG Specialist

Date: Sep 25, 2021

Location: Wichita, KS, US

AOG Specialist-WIC04972



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Your ideas are our fuel. The Aircraft On Ground (AOG) Specialist will be the single point of contact for the customer when an aircraft has been determined to be AOG / Grounded. The AOG Specialist will be responsible for the issue acceptance through solution and delivery of required material to the customer.

In your role, you will:

• Adhere to General Work Requirements
• Communicate timely information to the customer (i.e., Purchasing Agent, Chief Pilot, VP of Operations, Aircraft Owners) with reference to the current status of the customer backorder
• Contact internal Bombardier supplier as appropriate (such as Learjet, Shorts Brother, BICCM, Dehavilland & Canadair MLA’s) through Senior Management to achieve customer solution
• Contact external vendor front-line customer service representative through Senior Management to achieve customer solution in order to meet the customer demand / flight schedule
• Communicate with logistic / freight companies for delivery of customer unit
• Update the VIP CODE AOG Board (internal customer information board)
• Update Senior Management of customer order status
• Update the Part Logistics database in Lotus Notes
• Track the time it takes to close a customer backorder requirement, beginning with order confirmation from the Customer Service Representative (CSR) and ending with shipping the Air Way Bill to the customer
• Update the customer order in SAP if changes are required
• Place or update a Bombardier Aerospace Parts Logistics Purchase Order with a vendor in order to meet an AOG customer requirement
• Create repair service orders and coordinate repair/overhaul’s through the repair station.
• Serve as Material Handler as required to move AOG parts.


As our ideal candidate,

• You typically have 4 years related experience in or supporting an aircraft service facility
• You have Associates Degree or equivalent degree or equivalent experience
• You have Sales / Customer relations experience, Customer Service Training, Aircraft General Familiarization Training and MLA/Inventory Planning Experience.
• You typically have 2+ Years Procurement / Purchasing Experience and vendor negotiations.
• You understand procurement billing processes related to invoices, discrepancies and payment.
• You possess Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications, SAP knowledge
• You ideally have the ability to interpret aircraft blue prints and drawings

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.

Job: Customer Service
Primary Location: US-KS-Wichita

Zip Code: US 67101
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
27.08.2021, 11:31:56 AM

Unposting Date: Ongoing

Nearest Major Market: Wichita

Job Segment: Genetics, ERP, Database, SAP, Aerospace, Science, Technology, Aviation