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Customer Relations Specialist

Date: Sep 10, 2021

Location: Wichita, KS, US

Customer Relations Specialist -WIC04973



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Adhere to General Work Requirements

- Process invoicing corrections including, but not limited to, credits, debits, special programs and returns

- Grant financial consideration to customers within Parts Services guidelines

- Determine alternate part number applicability according to inspection of old part, customer request, parts catalogs, blueprints or other methods

- Receive payment or obtain credit authorization including reviewing updated credit restriction list prior to releasing any order including holding shipment of all questionable accounts until release is obtained from appropriate personnel

- Ability to review and understand Governmental Regulations and listings (i.e. ITAR, Military Watch, MK Denial, Embargoed Countries, etc.)

- Determine quickest and/or most cost effective method of shipping parts to customers

- Manage customer back-orders to correct errors and to ensure timely delivery including follow-up of back-orders by checking on progress of urgent requirements and working with AOG Specialists on (AOG) orders and notifying Material Logistics agent of repeat interest regarding specific non-stock items

- Determine Smart Parts, Warranty or Service Bulletin coverage for customers by working with proper departments or using Bombardier computer systems. Ensure customer’s adhere to Smart Parts and Warranty guidelines

- Meet required targets or KPIs regarding output, quality and customer satisfaction.


As our ideal candidate,

You have 1-3 years sales/customer relations experience, or equivalent work experience

- You have a bachelor’s degree in a related field (Preferred)

- You have excellent verbal and written communication skills, the ability to multi-task, to meet expectations while working to meet specific deadlines as well as the ability to work independently as well as part of a Team environment

- You have knowledge of effective business communications in both verbal and written form

- You have knowledge of principles and processes necessary to provide excellent customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

- You possess skills in listening to internal and external customers and asking appropriate questions so as to gain information

- You are able to read and interpret contracts. (Preferred)

- You possess basic knowledge of aircraft parts and terminology. (Preferred)

- You possess Formal Customer Service Training (Preferred)

- You possess working knowledge of Bombardier Aerospace computer programs (SAP, IBM3090, Lotus notes and other legacy applications) (Preferred)

- You possess working knowledge of Illustrated Parts Catalog (IPC) and Service Bulletin Manuals (Preferred)

- You possess general knowledge of aircraft terms and / or General Aircraft Familiarization Training (Preferred)

- You are bilingual (English mandatory: French, Spanish or German are an asset) (Preferred)

- You have knowledge of sales and marketing, including principles and methods involved in promoting and selling services (Preferred)

*This position is not eligible for visa sponsorship.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.

Job: Customer Service
Primary Location: US-KS-Wichita

Zip Code: US 67209
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
10.09.2021, 9:58:00 AM

Unposting Date: Ongoing

Nearest Major Market: Wichita

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