Representative, Field Service

What are your contributions to the team?

• Provide onsite and remote support (technical and non-technical) for a baseline of designated Bombardier Aircraft Operators within your assigned region and for technicians and for aircraft in work, as needed and on call, at your designated Bombardier Service Center (Wichita, KS).
• Be available 24 hours a day, 7 days a week to assist customer and/or Service Center issues as required.
• Assume the role of the Bombardier Business Aircraft ambassador and assist as requested in all facets of the aircraft operation with Service Center employees and/or customers.
• Assist with ownership of issues or potential issues and ensure resolution is achieved to the satisfaction of the customer and Service Center objectives.
• Interact with and provide support to all levels of the customers organization, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
• Assist in adjudicating and addressing Warranty, Engineering, Parts and SMART SERVICES related issues pertaining to work associated with the designated Bombardier Service Center.
• Assist the designated Bombardier Service Center in educating, coordinating and mediating coordination of technical items, in the form of advisory wires, service Bulletins, technical Publications and technical campaigns.
• Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
• Attend regularly scheduled Technical forums as designated with your assigned Bombardier team manage.
• Provide informal on-site training as necessary to customers and related service organizations to promote the highest level of safety and efficiency in maintenance and operational practices.
• Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis.
• Set priorities and effectively escalate, in a mature manner, concerns within the Customers and Bombardier’s organizations.
• Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise.

How can you thrive in this role?

• You have a college diploma in Aviation Maintenance, or 5 years minimum experience in business jet maintenance experience (FAA Airframe and Powerplant endorsement preferred but not required).
• You have an extensive knowledge base of Bombardier Customer Support programs, offices and contacts.
• You have an extensive knowledge base and / or ability to gain that base of Learjet 40 and 70 series, Challenger 300 series, 600 series and all Global platform aircraft.
• You have an extensive knowledge base and/or ability to gain that base of Bombardier Product Support policies in reference to financial directives (warranty, allowances, etc.) for Bombardier customers and the designated Service Center.
• You must possess excellent troubleshooting and problem-solving skills.  
• You must be available to travel occasionally, expected less than 10%, potentially outside of the United States.
• You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy.
• You are a strong individual contributor, working well in a team-based dynamic and global environment.
• You have strong computer skills and are able to adapt to and operate in the software environment in use at the operator.
• As part of the global team you must possess general management skills such as budgeting, time management, goal setting, and organization and performance management.
• You must be a customer centric individual and focused on continuous improvement and opportunities.