What are your contributions to the team?

•    Manage all activities within a designated geographical region to ensure superior customer support is maintained for the economic, safe and efficient use of Bombardier Business Aircraft products;
•    Be accountable for the overall success of the regional area including: overall financial & operational responsibilities;  effective management of regional resources;
•    Manage the performance of staff through employee reviews (PMPs), goal setting, ongoing assessment and coaching; identify and addresses skill gaps of staff;
•    Provide guidance and ensure that the regional FSRs have the necessary resources and direction to meet objectives;
•    Champion employee specific issues and regional staff with applicable support departments;
•    Assist with scheduling Field Service Representatives (FSRs) to support contractual and discretionary requirements;
•    Foster strong strategic relationships /alliances within Bombardier, Operators, partner/suppliers and local regulatory authorities to ensure Bombardier and departmental goals and objectives are met;
•    Ensure proper application and administration of the Bombardier policies and Field Services procedures and protocols;
•    Provide direction to the FSRs and regional staff in order to obtain the necessary visas, permits and other obligations in order to meet host country/Operator requirements;
•    Anticipate and resolve complex regional problems that have implications beyond area of responsibility;
•    Ensure regional office deliverables are accurate, consistent and submitted on time;
•    Identify process improvement opportunities, prepare plans and drive implementation activities; 
•    Organize and participate in monthly regional governance;
•    Maintain up-to-date departmental databases with current and relevant data;
•    Schedule vacation and rotations to ensure proper customer coverage in region;
•    Represent the department management team at meetings as required;

How to thrive in this role?

•    You hold a University diploma in a technical field or a minimum of 10 years of relevant experience and previous management experience.
•    Familiarity with the region and familiarity of the Cultures of North Asia is considered a significant asset;
•    You have a thorough understanding of the OEM Product Support environment 
•    You have a wide and recognized technical knowledge of business aircraft;
•    You are comfortable in building relationships with customers and senior management;
•    You have a strong customer service focus;
•    You have strong leadership/management skills; 
•    You have excellent people and English communication skills (written / oral); 
•    You have the ability to build and foster positive relationships; 
•    You are self-motivated, autonomous, you are able to prioritize tasks and manage multiple time sensitive initiatives simultaneously; 
•    You are a people developer / team builder; 
•    You have strong organization/time management skills, with a focus on project management methodology; 
•    You are results oriented, have a strong decision making ability and must be able to demonstrate negotiation and conflict resolution skills; 
•    You have strong analytical capabilities and computer skills (Notes, Microsoft Office, etc.);
•    You are available to travel extensively.