Analyst, Sales and Customer Service

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Date: Apr 2, 2025

Location: Dorval, Québec, CA, H4S 1Y9

Company: Bombardier

When applicable, Bombardier promotes flexible and hybrid work policies. 

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

 

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. 

 

Bombardier’s Benefits Program

 

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

 

  • Insurance plans (Dental, medical, life insurance, disability, and more) 
  • Competitive base salary 
  • Retirement savings plan 
  • Employee Assistance Program  
  • Tele Health Program 

What are your contributions to the team?

  • Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed Technical Publications Sales objectives.
  • Coordinate sales effort with team members and various stakeholders.
  • Solicit our customers to offer business solution appropriate to their needs.
  • Ensure account management and coordination of key customer accounts under existing contract.
  • Provide account management and coordination of key customer accounts and contracts.
  • Maintain client records and data integrity in the subscription management system in place
  • Develop methods and strategies for assessing large amounts of data cleansing and data integrity
  • Prepare daily, weekly, monthly, quarterly, and annual sales reviews.
  • Provide customized reports and recommendations supporting ongoing business decisions or initiatives
  • Perform needs analysis of existing/potential customers 
  • Establish and maintain positive customer relationships in order to provide excellent customer service
  • Ensure detailed project planning and control including:
    • Developing and maintaining a detailed project plan
    • Ensuring all project deliverables are delivered according to the budget and timeline committed upon
    • Recording and managing project risks and issues, escalating where necessary
    • Managing project scope, through the project change control process
    • Monitoring and reporting on project progress and performance to the necessary Project Governance meetings and Steering Committees
       

How to thrive in this role?

  • You are proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project) and are familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software.
  • You hold a Technical or University diploma and experience as a sales representative.
  • You have experience in sales by solicitation, telephone or other an asset.
  • You are Bilingual (French and English).
  • You are organized and manage time efficiently, while working toward aggressive deadlines.
  • You have strong customer service experience, an asset.
  • You have excellent interpersonal, communication, and presentation skills.
  • You are a team player
  • You an work independently with little supervision and make sound decisions
  • You demonstrate the ability to think both analytically and creatively.
  • You have innovative and entrepreneurial skills.
  • You are detail-oriented 
  • You possess strong problem-solving skills.
  • You possess strong writing skills.

Position Details:

  • Located at Dorval, Quebec

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.

 

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

 

 

Job Analyst, Sales and Customer Service

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift 

Employee Status Regular

Requisition  7334  Analyst, Sales and Customer Service