Analyst, Service (24/7 - works shifts)

Date: Mar 26, 2024

Location: Dorval, Québec, CA, H4S 2A3

Company: Bombardier

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.


Job Title: Customer Service Specialist – Aftermarket Parts
Are you ready to embark on a rewarding journey with Bombardier? As a Customer Service Representative, you’ll play a crucial role in our commitment to excellence. Here’s what awaits you:


Your Mission: Elevate Customer Experiences


In this pivotal role, 

you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver.


Customer-Centric Excellence
•    Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction.
•    Invoice Resolution: Dive into the details of transactions, ensuring seamless processes.
•    Targets and KPIs: Exceed expectations in output quality and customer satisfaction.
•    Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand.

This position is a 24/7 schedule operations environment and you are to be ready to work on different shifts and during holidays.

Qualifications That Matter

Notre candidat idéal possède plus que de simples qualifications ; ils apportent passion et expertise :
•    Éducation : Un diplôme collégial en administration des affaires, en hôtellerie ou dans un domaine technique pertinent.
•    Expérience : 2 à 4 ans d'expérience en service à la clientèle (une expérience en centre d'appels est un plus).
•    Maîtrise informatique : solides compétences informatiques et familiarité avec la technologie actuelle.
•    Compétences linguistiques : Excellente maîtrise de la langue anglaise (écrite et parlée).  Un français fonctionnel est également requis.
•    Adaptabilité : Prospérer dans un environnement changeant.
•    Orientation client : offrez des expériences percutantes de manière cohérente.
•    Joueur d'équipe : la collaboration est votre force.
•    Intérêt pour l’aéronautique : expérience de service client après-vente (de préférence).
•    Boîte à outils technologiques : La connaissance des outils logiciels de Bombardier (SAP, Zendesk, Salesforce, etc.) est un avantage.
Pourquoi Bombardier ?
Rejoignez-nous alors que nous redéfinissons l’excellence. Postulez maintenant et faites partie de notre héritage !

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
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Job Analyst, Service (24/7 - works shifts)

Primary Location Completion Center

Organization Aerospace Canada

Shift Rotational

Employee Status Regular