Compliance Support Analyst, Smart Services

Date: Jul 16, 2024

Location: Dorval, Québec, CA, H4S 1Y9

Company: Bombardier

Why join us?


As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.


Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.  Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.


Bombardier’s Benefits Program


With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

  • Insurance plans                                           
    • Dental, medical, life insurance, disability, and more 
  • Competitive base salary 
  • Retirement savings plan 
  • Employee Assistance Program  
  • Tele Health Program 

What are your contributions to the team?


Smart Services offers a series of revenue programs such as "Smart Parts" that provide Customers with maintenance cost protection for Bombardier Business Aircraft. 

  • Act as the Compliance Focal to support Smart Services Sales and Operations activities and liaise with the PAC/Legal/Sanctions/Diligence team to ensure adequate Customer information is provided
  • Proactively solicit Smart Services Customers completion of the “know your Customer” due diligence questionnaire in advance of an upcoming contractual transaction (enrollment, transfers, renewals, etc)
  • In conjunction with the due diligence activity, the role includes ensuring credit terms are opened and adequate information provided to our Finance department
  • Build and prioritize Smart Services compliance strategy to ensure maximum compliance approval is reached, in accordance with a risk profile as predetermined by legal & Compliance for our customers 
  • Act as a focal for the Entry-Into-Service process to ensure all after-market business units can transact with the Customers
  • Ensure all customer data is accurate, up-to-date and aligned across the platforms; meaning software tools (SAP, Salesforce, SFDC, Maximo, etc.) point of service delivery tools and platforms
  • Build a rapport with Smart Services customers and gain their confidence to assist in the data gathering
  • Advise and assist the Smart Services business unit in the adoption of new compliance requirements
  • Support the “Customer Due Diligence for Customer Experience Transactions” directive and help the Smart Services team implement quickly and accurately.
  • Document business processes, drive process efficiencies and improvements
  • Respond to ad-hoc requests, both internal and external

How to thrive in this role?


  • You have a Bachelor in Business Administration or equivalent degree.
  • You possess 5-7 years of experience.
  • You have excellent customer handling and interpersonal skills and project a friendly positive attitude.  You enjoy working in an active environment with daily customer interaction. 
  • Experience in or knowledge of aircraft maintenance, cost per flight hour programs for airframe and/or engines, aircraft warranty, aircraft maintenance planning and aircraft customer support exposure are considered strong assets. 
  • You are comfortable in developing and leveraging established relationships with Bombardier customers, suppliers and partners.
  • You have knowledge of the various applications such as SAP, Salesforce, Access, etc.
  • You are an expert in Excel and data manipulation.
  • You are comfortable analyzing large amounts of data and synthesizing into meaningful information, analytics, project plans and recommendations.
  • You have experience designing and implementing new / revised processes.
  • You have knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacy.
  • You have cross cultural experience and languages other than English could be considered an asset.
  • You can demonstrate a high degree of ethics, judgment with sensitive information, strong emotional intelligence, reliable with strong relationship building abilities.

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.


Now that you can see yourself in this role, apply and join the Bombardier family!


Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.



Job Compliance Support Analyst, Smart Services

Primary Location Administrative Centre (CA)

Organization Aerospace Canada


Employee Status Regular

Requisition  4363  Compliance Support Analyst, Smart Services