What are your contributions to the team?

In your role, you will:

• Assist in managing the business performance of the Customer Account Management (CAM) team
• Coordinate governance activities by maintaining status reports, distributing meeting minutes, and action logs
• Chair and lead weekly project review meetings and track project progress and follow-up actions
• Manage the team’s Balanced Score Card and support the development and monitoring of Key Performance Indicators (KPI)
  • Develop and maintain a data tracking system to measure performance and report metrics
  • Maintain metrics, identify trends and prepare monthly reports
  • Create and maintain detailed action and project plans using performance data to drive continuous improvement initiatives
• Support the Customer Account Management Team during aircraft launch activities, including preparing and validation of internal documentation and sales packages
• Manage the organization of sales documentation, ensuring accuracy, completeness, and organized document management
• Assist with customers and prospective client facility tours, providing detailed overview of the facility,

emphasizing manufacturing processes and operational capabilities

• Liaise with internal stakeholders including Interior Design, Program Management, Engineering, Contract Management and Sales
• Perform various administrative and coordination duties to support team when needed
• Assist the team with special projects and initiatives, ensuring timely execution and successful completion

How to thrive in this role?

Qualifications

As our ideal candidate,

• You possess an undergraduate university degree in a related field of study, such as aviation management, business administration, engineering or another substantially related field of endeavor;
• You have exceptional organizational and planning skills, have high attention for detail, and can set priorities in order to achieve important milestones;
• You have a keen interest in management;
• You are resourceful in finding information and solutions;
• You demonstrate solid project management skills;
• You are a team player and possess excellent communication skills, both written and spoken;
• You are an active listener and have the ability to quickly summarize and effectively document the conclusion of a discussion;
• You are proficient with Microsoft Office applications (Excel, PowerPoint, Teams etc);
• Knowledge of Power BI would be an asset;
• You are fluent in English (written and spoken), French would be an asset.