Customer Account Management Representative

What are your contributions to the team?

• Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages. 
• Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
• Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded. 
• Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
• Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
• Coordinate and lead Aircraft delivery activities with customers and internal stake holders to ensure a seamless process and amazing customer experience. 
   

How to thrive in this role? Skills, knowledge & experience:

• You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
• You have a minimum of ten (10) years related experience in business or commercial aviation
• You have a minimum of two (2) years related experience in a customer facing role
• You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones. Ideally you will be able to demonstrate solid project management skills.
• You are able to understand complex technical specifications and certification constraints and possess the capacity to become a product expert on all complex product offerings.
• You have exceptional communication skills; both written and spoken, and areable to communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, ultra high net worth individuals, flight crew, maintenance and technical personnel.
• You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
• You have strong customer orientation
• You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
• You are fluent in English (written and spoken), French and/or other languages would be an asset
• You will have to travel at times.