Manager, Automation & Artificial Intelligence Center of Excellence

What are your contributions to the team?

• Define and execute a comprehensive strategy and multi-year roadmap for the Automation & AI Center of Excellence (CoE), ensuring alignment with organizational objectives and industry leading practices.
• Build and nurture a high-performing, multidisciplinary team by recruiting top talent and supporting professional growth in a rapidly evolving technology landscape.
• Set clear performance objectives, monitor team progress, and implement development plans to maintain high engagement and achievement. 
• Partner with business leaders across all functions to drive the adoption of automation and AI solutions, ensuring initiatives deliver measurable business value and support strategic priorities.
• Collaborate with stakeholders to map business processes, analyze workflows, and identify high-impact opportunities for automation and AI implementation.
• Support the design and delivery of training programs to upskill employees in automation and AI, including technical workshops and self-service enablement for citizen developers.
• Cultivate an active community of practice to support knowledge sharing, peer learning, and the effective use of automation and AI tools throughout the organization.
• Support data scientists, automation and AI developers across business areas, promoting cross-functional collaboration and innovation.
• Provide expert guidance in the design, development, testing, and deployment of automation, AI, GenAI, and Agentic solutions, ensuring robust security and regulatory compliance.
• Utilize DevOps and MLOps methodologies to manage the full lifecycle of automation and AI products, from ideation to operational support.
• Establish and enforce governance frameworks for the development, acquisition, and operation of automation and AI solutions, ensuring adherence to industry regulations, ethical standards, and internal policies.
• Maintain a centralized inventory of approved automation and AI tools, as well as active use cases, providing recommendations to the AI Council for tool approvals and roadmap harmonization.
• Proactively address resource constraints by engaging and managing external vendors when necessary to ensure timely delivery and operational continuity.
• Develop and oversee a cost-effective support model for automation and AI solutions, aligned with business expectations and service level agreements.
• Define, track, and report on key performance indicators (KPIs), return on investment (ROI), and the overall impact of automation and AI initiatives.

How to thrive in this role?

• You hold a bachelor’s or master’s degree in computer science, Engineering, Data Science, or related field.
• You have 8+ years of experience in automation, AI, or digital transformation, with at least 3 years in a leadership or CoE management role.
• You have proven expertise in low-code/no-code automation platform and RPA. Good knowledge of BluePrism, Microsoft Power Automate and Power Apps is an asset.
• You have experience working with business stakeholders, creating process maps and defining opportunities for automation.
• You have experience with software development, with a strong understanding of DevOps, MLOps, AI governance, and responsible AI.  
• You have proven experience in managing both project deliveries and operational support.
• You have a demonstrated ability to lead multidisciplinary teams and manage complex, cross-functional projects.
• You have experience with cloud platforms (Azure, AWS, GCP) and modern DevOps/MLOps practices is an asset.
• You are skilled in creating impactful presentations with PowerPoint.  
• You possess excellent communication, stakeholder management, and change-leadership skills.
• You demonstrate strong verbal and written communication skills in both French and English within a professional setting.
• Certifications in project management, RPA, or AI/ML technologies are considered an asset.