Parts Credit Administrator

Date: Sep 14, 2023

Location: Dorval, Québec, CA, H4S 2A3

Company: Bombardier

This position is 100% remote.

In your role, you will

  • Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
  • Process required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification   
  • Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
  • Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence.  Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
  • Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
  • Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.

As our ideal candidate

  • You typically have a minimum 2-7 years of experience in a similar core and credit management role
  • You typically have a minimum 2 years of experience in Customer Service activities
  • You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
  • You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
  • You have a Bachelor’s Degree or equivalent experience
  • You have previous experience in aircraft industry customer service
  • You are bi-lingual (English and French)
  • You have previous SAP experience