Program Manager - Smart Services

What are your contributions to the team?

Smart Services offers a series of dynamic revenue programs such as "Smart Parts Plus" “Smart Parts Preferred” and “Smart Services Elite” that provide our customers with the peace of mind of maintenance cost protection of parts and labor expense and other services for aircraft models such as Global Express, Challenger and Learjet.

•    Monitor, evaluate, and report on program impacts, including financial benefits, risk exposure, and cross functional dependencies. 
•    Coordinate Smart Services cost reduction initiatives across business units, ensuring consistent methodology, accurate tracking, and timely delivery of savings targets. 
•    Develop standardized processes and controls to improve transparency, accountability, and decision-making related to cost initiatives. 
•    Analyze financial and operational data to identify trends, opportunities, and gaps in existing cost management strategies. 
•    Support executive leadership with dashboards, insights, and recommendations to drive informed decisions on investment, divestment, and efficiency priorities. 
•    Facilitate cross-functional governance meetings, steering committees, and reviews to maintain alignment and resolve roadblocks.
•    Gather market feedback on desired improvements to Smart Services offerings and contribute to refinements or development of new offerings through innovative solutions.
•    Gather publicly available information on similar programs for comparison purposes.
•    Grow network of external and internal industry contacts to monitor various information sources and trade publications for Smart Services market capture opportunities for new and in-service aircraft.
•    Draft customized terms and conditions and submit to contracts department to finalize
•    Maintain integrity and continuity of Smart Services Programs as well as contract updates and improvements in conjunction with the Legal and Contracts teams
•    Interpret incoming requests from Smart Services both Sales and Operations to raise proposals & contractual language relying on your understanding of aircraft maintenance or cost behaviors, aftermarket services, research and networking skills.
•    Support discussions with Smart Services Sales and Operations and prospective customers to clarify and promote benefits of Smart Services participation.
•    Lead representation of the Cost per Flight Hour (CPFH) program in supplier contract negotiations, ensuring program requirements, cost structures, and operational impacts are clearly communicated and protected. 
•    Assess and validate all operational elements of proposed solutions or contract changes — including logistics, maintenance, technical data, and service levels — to ensure readiness and alignment before implementation. 
•    Participate in aircraft sales activities from time to time to integrate Smart Services offerings from time to time.
•    Attend trade-shows and other events on occasion in support of promoting Smart Services.
•    Develop business cases for customized offerings
•    Steer periodic pricing reviews for Smart Services product offerings

How to thrive in this role?

•    You have education and work experience that includes exposure to aviation services, abilities to present concepts and people skills to facilitate prospect discussions.
•    Your understanding of costs and behaviors of aircraft maintenance considered a strong asset.
•    Your knowledge of cost-per-flight-hour programs, aircraft service center maintenance sales, aircraft warranty, procurement negotiations and aircraft maintenance planning or reliability analysis are considered strong assets.
•    You hold a university undergraduate degree in marketing, business, aviation management, a D.E.C in aircraft maintenance or equivalent job experience.
•    You have at least ten (10) years relevant aviation experience preferred.
•    You have excellent skills in customer handling and interpersonal communication and are diplomatic and patient.
•    You are confident and have good presentation skills.
•    You will be required to travel for both domestic and international regions on an infrequent basis.
•    You are driven to succeed and dedicated to achieving goals within deadlines and enjoy daily interaction with customers, colleagues and senior management.
•    You are able to work with minimal supervision in diverse situations.
•    Your excellent oral and written English communication skills are a must, bilingual English and French preferred