Senior Analyst, Service

In your role, you will

•    Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed KPIs 
•    Coordinate sales effort with team members and various stakeholders
•    Create and maintain various sales forecasting reports and determine future trends
•    Provide account management and coordination of key customer accounts and contracts
•    Maintain client records and data integrity in the subscription management system in place
•    Develop methods and strategies for assessing large amounts of data cleansing and data integrity
•    Prepare daily, weekly, monthly, quarterly, and annual sales reviews.
•    Provide customized reports and recommendations supporting ongoing business decisions or initiatives
•    Perform needs analysis of existing/potential customers 
•    Establish and maintain positive customer relationships in order to provide excellent customer service
•    Ensure detailed project planning and control including:
    Developing and maintaining a detailed project plan
    Ensuring all project deliverables are delivered according to the budget and timeline committed upon
    Recording and managing project risks and issues, escalating where necessary
    Managing project scope, through the project change control process
    Monitoring and reporting on project progress and performance to the necessary Project Governance meetings and Steering Committees

As our ideal candidate

• •    Are proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project) and are familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software.
  •    Have a Bacc. in administration or similar, or technical diploma with experience in sales. .
  •    Are Bilingual (French and English).
  •    Are Organized and manage time efficiently, while working toward aggressive deadlines.
  •    Have strong customer service experience will be an asset.
  •    Have excellent interpersonal, communication, and presentation skills.
  •    Are a Team player
  •    Work independently with little supervision and make sound decisions
  •    Demonstrate the ability to think both analytically and creatively.
  •    Are Innovative and have entrepreneurial skills.
  •    Are Detail-oriented 
  •    Possess strong problem-solving skills.
  •    Possess strong finance skills.
  •    Possess strong writing skills.