Senior Analyst, Service

Date: Nov 2, 2023

Location: Dorval, Québec, CA, H4S 1Y9

Company: Bombardier

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will

•    Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed KPIs 
•    Coordinate sales effort with team members and various stakeholders
•    Create and maintain various sales forecasting reports and determine future trends
•    Provide account management and coordination of key customer accounts and contracts
•    Maintain client records and data integrity in the subscription management system in place
•    Develop methods and strategies for assessing large amounts of data cleansing and data integrity
•    Prepare daily, weekly, monthly, quarterly, and annual sales reviews.
•    Provide customized reports and recommendations supporting ongoing business decisions or initiatives
•    Perform needs analysis of existing/potential customers 
•    Establish and maintain positive customer relationships in order to provide excellent customer service
•    Ensure detailed project planning and control including:
    Developing and maintaining a detailed project plan
    Ensuring all project deliverables are delivered according to the budget and timeline committed upon
    Recording and managing project risks and issues, escalating where necessary
    Managing project scope, through the project change control process
    Monitoring and reporting on project progress and performance to the necessary Project Governance meetings and Steering Committees

As our ideal candidate

  • •    Are proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project) and are familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software.
    •    Have a Bacc. in administration or similar, or technical diploma with experience in sales. .
    •    Are Bilingual (French and English).
    •    Are Organized and manage time efficiently, while working toward aggressive deadlines.
    •    Have strong customer service experience will be an asset.
    •    Have excellent interpersonal, communication, and presentation skills.
    •    Are a Team player
    •    Work independently with little supervision and make sound decisions
    •    Demonstrate the ability to think both analytically and creatively.
    •    Are Innovative and have entrepreneurial skills.
    •    Are Detail-oriented 
    •    Possess strong problem-solving skills.
    •    Possess strong finance skills.
    •    Possess strong writing skills.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
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Job Senior Analyst, Service

Primary Location Administrative Centre (CA)

Organization Aerospace Canada


Employee Status Regular