Service Delivery Analyst

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Date: Mar 11, 2026

Location: Dorval, Québec, CA, H4S 1Y9

Company: Bombardier

When applicable, Bombardier promotes flexible and hybrid work policies.


Why join us? 


At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.


Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. 


Bombardier’s Benefits Program


With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary 
  • Retirement savings plan 
  • Employee Assistance Program  
  • Tele Health Program

What are your contributions to the team?

  • Interface with local business units/functions daily on site in Montreal.  Act as escalation point for support or delivery issues, driving operational performance and stable operations.
  • Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability, and monitor real time issues in the ITSM tool). 
  • Have a solid understanding of the services that BIS supports and that our supplier is contracted to deliver. 
  • Develop and maintain a positive working relationship with our Suppliers, the Business and BIS Teams.
  • Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes. 
  • Have working knowledge of ServiceNow and reporting capabilities to track incidents, requests and defined KPIs and SLAs as per our supplier contracts

How to thrive in this role?

  • You have a university degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience. 
  • You have 2 to 5 years of experience in IT Service Management, IT Technical Support, or customer-facing roles.
  • You possess strong communication skills in both English and French, and can effectively provide strong customer facing service.
  • You have IT generalist skills and have the ability to manage relationships and deliverables within a global team.
  • You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
  • You have excellent customer service with a focus on problem solving and getting results. 
  • You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.

Now that you can see yourself in this role, apply and join the Bombardier Team!

 

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. 

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

 


Job  Service Delivery Analyst 

Primary Location Administrative Centre (CA)

Organization  Aerospace Canada

Shift 

Employee Status Regular 

Requisition  12013  Service Delivery Analyst