Field Service Representative - Lisbon, Portugal

What are your contributions to the team?

We currently have an immediate opening for a Field Service Representative, based in Lisbon, Portugal, reporting to the Manager, Fleet Operators and Service Program Management.  To further Bombardier's commitment to providing its clients with an amazing customer experience, we are actively seeking a highly motivated professional to enhance our technical Field Service department.

The successful candidate will be located in Lisbon, Portugal on a full time basis. 

In your role, you will:

• Provide aircraft troubleshooting guidance when aircraft grounded, in maintenance or experiencing technical issues. 
• Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner.
• Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
• Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier.
• Update Bombardier’s management of customer's key aircraft operational and maintenance concerns / issues.
• Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft.
• Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products.
• Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
• Provide reports in accordance with established requirements and schedule.
• Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers.
• Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes.
• Represent Field Services on defined Customer Teams.
• Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
• Identify and escalate operator’s fleet repetitive issue with Bombardier Technical Services for consideration in product improvements.
• Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request.
• Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent.
• Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor.

How to thrive in this role?

• You have at least 5 years of aviation maintenance experience.
• You have at least 2 years of experience with Bombardier product (Challenger and/or Global aircraft).
• You have strong aircraft troubleshooting skills.
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• You have business writing skills necessary to create various reports and correspondence.
• You have the ability to travel occasionally as business needs require.
• You are an EASA or FAA licensed Airframe & Powerplant mechanic  - preferred.
• You are self-driven and have a problem-solver attitude.