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Customer Response Specialist - Aircraft-On-Ground, 24/7 Rotation

Date: Aug 4, 2019

Location: Montreal Dorval, QC, CA

Customer Response Specialist - Aircraft-On-Ground, 24/7 Rotation-MON16520

Description

BOMBARDIER

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:

- Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries

- Be responsible to manage critical shortages of parts in order to support the return to service of an aircraft on ground.

- Managing client expectations during an aircraft on ground event and provide timely communication throughout

- Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints.

- In a changing environment geared towards increased customer’s satisfaction, you will also manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction.

- Responsibilities also include placement of Purchase Orders, administering portfolio activities related to invoicing and PO pricing issues. In addition, the agent will need to be able to clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.

Qualifications

As our ideal candidate,

- 3 to 5 years in a Customer Service Role

- You hold a Bachelor in Operations or Industrial Management as well as 3 to 5 years of experience or Technical College Degree in the same field and 5 to 7 years of experience

- You are fluent in French and English spoken and written (other languages are an asset).

- You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access.

- You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)

- You are available to work on 12hrs shifts (day/night and weekends) if required

- You have the ability to work under pressure and tight timelines.

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Your ideas move people.

Job: Logistics
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
09.05.2019, 1:53:25 PM

Unposting Date
Ongoing


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