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Operations Specialist – IT Service Catalog

Date: Mar 31, 2021

Location: Montreal Dorval, QC, CA

Operations Specialist – IT Service Catalog-MON17595

Description

BOMBARDIER

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

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Responsible of ensuring the IT Catalogue management process is adhered to

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Provides the description, roadmap, process objectives, and metrics to measure success and obtqain formal approval for the Catalogue management process

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Monitors and reviews the execution of the Catalog management process at a high-level, ensures it remains consistent with the organization’s current needs and IT Service management strategy, and ensures coordination with all other IT processes.

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Identifies services that should be included in the Service Catalog, ensure the service offering is documented in familiar terms to the users. Ensure and maintain publication of the service offerings. Assist in communication and promotion of the service offering

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Evaluate non-standard service requests and opportunities to improve our offering and has a solid understanding of the services that IT supports and that our supplier is contracted to deliver

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Ensure our IT Portal is maintained and evolves with the organization`s need

Qualifications

As our ideal candidate,

- You hold 4 Year Degree in Computer Science or other relevant degree
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You have strong knowledge and experience on ITIL processes, ITIL certifications is considered an asset

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You have strong knowledge of working with ITSM tools (ServiceNow considered an asset)

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You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.

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You have a minimum of 5 years of relevant working experience in the manufacturing or aerospace industry.

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You have IS / IT generalist skills.

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You have good communication skills with the ability to work effectively with a wide range of individuals in a diverse community.

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You have ability to manage relationship and deliverables remotely

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You have skilled to evolve in a matrix organization

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

Job: Information Systems and Information Technologies
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
22.04.2021, 4:53:34 PM

Unposting Date: Ongoing


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