Share this Job

Senior Advisor, Internal Communications – Customer Experience

Date: May 18, 2022

Location: Montreal Dorval, QC, CA

Senior Advisor, Internal Communications – Customer Experience-MON18590



Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

• Lead the execution of a creative internal communications strategy & content strategy that supports the vision and strategy for Customer Services & Support.
• Support Bombardier’s strategic internal communications initiatives as needed to ensure accuracy and alignment of messages.
• Collaborate closely with senior leaders to effectively assess their communications needs and provide a successful mix of communications support and guidance;
• Work with subject matter experts to develop briefing documents for internal or external use
• Anticipate potential issues and stay abreast of trends and issues impacting the Bombardier Customer Services & Support team
• Support Bombardier Customer Services & Support at major industry events (occasional travel required)
• Support the development of a creative social media strategies that supports the PR & communications objectives for Customer Services & Support.
• Lead the governance for major marketing and communications projects through rigorous project management & regular meetings with different management levels of the Marketing & Communications and Customer Experience organizations.
• Develop employee-centric communications to help us drive engagement and raise awareness for Bombardier’s business strategy across all levels of the organization;
• Develop communications templates, processes and tools that support our goal of creating a strong communications culture throughout the organization;
• Develop new, effective ways to connect employees with our mission, goals and strategy – especially our non-wired employees;
• Define communications KPIs, tracking their progress and make recommendations for improvement;
• Stay abreast of employee communication best practices and leveraging internal feedback mechanisms to evolve channels and strategy.
• Innovating and imagining new ways to connect employees with our digital strategy;
• Build trusted relationships with internal clients and an international network of communications professionals;
• Allocate and monitor budget according to strategic plans.


As our ideal candidate,

• You have a bachelor’s degree in Communications, PR, Journalism, or the equivalent in years of experience.
• You have more than 6 years of experience in public relations, communications, government affairs or a related discipline with experience as an on-camera spokesperson an asset.
• You have In-depth understanding of communications principles and practices
• You have an understanding of the key principles of strong change management
• You have demonstrated initiative as well as excellent project management skills and the ability to manage multiple priorities;
• You have proven ability to coach executives, provide candid counsel and act as a trusted advisor;
• You have experience dealing with large-scale change in a matrixed environment;
• You have excellent spoken and written communications skills in English and French;
• You have experience working with leaders, creating impact through strong communications and supporting large-scale organizational changes;
• You have a strategic thinker who’s energized by change and driven by results;
• You are a team player who enjoys collaborating with teams across the world;
• You are proactive, solution-driven, and detail-oriented.
• You have the ability to work independently or collaborate successfully in a team setting, including virtual teams
• You have in-depth knowledge of Bombardier Customer Services & Support, the aerospace industry or other complex industries an asset.
• You have strong customer orientation.
• You have strong presentation skills and is comfortable presenting to all levels of an organization.
• You have a love for online communications with an aptitude for technology.
• You have a background in storytelling with strong writing skills that can fit a complex idea into a handful of words;
• You have a solid track record in showcasing communications to achieve maximum impact, including the creation of compelling presentations in PowerPoint;
• You have an in-depth understanding of social media principles and practices;
• You have demonstrated initiative as well as excellent project management skills and the ability to manage multiple priorities;
• You have advanced Speech Writing skills;
• You have experience creating content for LinkedIn and managing community engagement on the platform.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Join us at

Your ideas move people.

Job: Internal Communications
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
24.12.2021, 11:04:04 AM

Unposting Date: Ongoing

Job Segment: Communications, Marketing Communications, Social Media, Aerospace, PR, Marketing, Aviation