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Service Delivery Manager

Date: Mar 25, 2021

Location: Montreal Dorval, QC, CA

Service Delivery Manager-MON17572



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Be the IS interface with local business units/functions. Act as escalation point for support or delivery issues, driving operational performance and stable operations.

Ensure regional service delivery based on global standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g. PC refreshes, network refresh and extensions, application deployments, etc.)

For sites (ramp up/down, new, closure), validate the ‘quality’ of the requirements before sending them to the suppliers, identifies area of improvements and drives them.

Performs all necessary follow ups and escalations

Acts as the single point of contact for infrastructure deliverables with IS groups involved (Infrastructure, Security, Applications, and other Programs)

Acts as a single point of contact for PMs involved in a site delivery (being the escalation point as well)

Evaluate non-standard service requests and monitor consumption of BIS standard services (steering the level of standardization and reuse)

Has a solid understanding of the services that BIS supports and that our supplier is contracted to deliver. Develops and maintains a positive working relationship with our suppliers.


As our ideal candidate,

- You have a 4 Year Degree in Computer Science or other relevant degree
- You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.
- You have a minimum of 5 to 8 years of relevant working experience in the manufacturing or transportation/aerospace industry.
You have IS / IT generalist skills.

You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.

You put the emphasis on providing excellent customer service with focus on driving standardization and results.

You have the ability to manage relationship and deliverables remotely

You are skilled to evolve in a matrix organization

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Information Systems and Information Technologies
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
24.02.2021, 11:14:53 AM

Unposting Date: Ongoing

Job Segment: Service Manager, Manager, Information Systems, Computer Science, Consulting, Customer Service, Management, Technology, Service