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HR Team Analyst with Polish

Date: Mar 11, 2019

Location: Napoca, Cluj, RO

HR Team Analyst with Polish-TGHR-ROCJ01753410


This is shared ambition. This is world moving.

At Bombardier Transportation, our trains and rail solutions move millions of people safely and reliably around the world, every single day. Join us, and you’ll be part of the Global team, sharing knowledge, experience and ideas across countries and cultures, and boosting our reputation as a global leader in the rail technology. Your work will have a truly human impact, connecting communities, cities and businesses, and helping people to get where they need to be. It’s all about progress.

Global in reach and global in outlook is the governing mentality of Bombardier’s HR Operations Centre. Where else but Cluj to better apply this vision, a city thriving on new perspectives and innovation. Locally we engage globally by bringing new standards in employee and candidate experiences. Every aspect from talent attraction, selection, global mobility, training and payroll are managed in Cluj for 12,000 employees monthly.

For our HR Center based in Cluj-Napoca we are looking for a:

HR Team Analyst with Polish

Your Role:

You will be responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centres. This involves updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.

You will be the first line support on HR issues for customers will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operations, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.

Your Challenges:

- Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions)

- Ensure that information provided is complete and accurate before updating records or processing requests

- Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required

- Keep record of all open requests and regular follow-up until their completion

- Escalate non-standard requests using the HR Operations escalation path

- Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate

- Create or request supporting documents required in processing service requests

- Support colleagues with validation of any data amendments, calculations and document checks to ensure a high-quality service delivery

- Run standard and ad hoc reports on request for customers and other HR Operations stakeholders.

- Identify improvement opportunities and proactively suggest and/or support their implementation

- Provide support and guidance to HR Systems users – including self-service tools, the Recruitment system, performance appraisals, etc.

- Use the Case Management Tool FAQs to develop and deliver responses to HR queries

- Support customers and other HR Operations stakeholders by advising regarding standard processes and offer solutions and options to requests

- Develop a collaborative working relationship with the customer

- Ensure that all aspects of work are completed to SLA requirements

- Ensure that all services delivered meet general time and quality requirements as specified in department KPIs.

- Ensure that escalations and requests on hold are progressed.

- Ensure effective communication and customer focused behaviour to enhance customer satisfaction requirements.

- Take part in customer satisfaction reviews and projects.

- Deal with incoming customer calls in an efficient and professional manner.

- Participate in best practice forums and knowledge increase initiatives


- Education required: HR qualifications an advantage, but not prerequisite
- Foreign Languages: Business English and Polish at a proficiency level
- Working experience: 0-3 years of work experience in a relevant position
- Good customer service or HR knowledge
- Excellent time management and organizational ability

About us

Bombardier Transportation is a global leader in rail technology and offers the broadest portfolio in the industry. It covers the full spectrum of rail solutions, ranging from trains to sub-systems and signalling. The company also provides complete transport systems, e-mobility technology and maintenance services. As an innovation driver, Bombardier Transportation continuously breaks new ground in sustainable mobility. It provides integrated solutions that create substantial benefits for operators, passengers and the environment. Headquartered in Berlin, Germany, Bombardier Transportation employs around 39,850 people and its products and services operate in over 60 countries.

Are you interested in starting an exciting career at Bombardier Transportation? If so, submit your application by visiting our Career Site or Facebook page:

Your ideas move people!


Job: Generalist
Primary Location: RO-CJ-Cluj-Napoca
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
10.01.2019, 9:52:56 AM

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