Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Providing services to Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happens when you are free to be yourself and share your unique expertise.
What are your contributions to the team?
• Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
• Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
• Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
• Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
• Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
• Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
• Adhere to General Work Requirements
How to thrive in this role?
• You typically have a minimum 2-7 years of experience in a similar core and credit management role
• You typically have a minimum 2 years of experience in Customer Service activities
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
• You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
• You have a Bachelor’s Degree or equivalent experience
• You have previous experience in aircraft industry customer service
• You are bi-lingual (English and Spanish or English and French)
• You have previous SAP experience
Now that you can see yourself with the Bombardier Team!
Opportunity Parts Credit Administrator
Primary Location Completion Center
Organization Aerospace Canada
Requisition 14602 Parts Credit Administrator