Field Service Representative - Columbus, Ohio

What are your contributions to the team?

• Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner.
• Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
• Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier.
• Update Bombardier’s management of customer's key aircraft operational and maintenance concerns / issues.
• Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft.
• Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products.
• Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
• Provide reports in accordance with established requirements and schedule.
• Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers.
• Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes.
• Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
• Identify and escalate operator’s fleet repetitive issue with Bombardier Technical Services for consideration in product improvements.
• Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request.
• Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent. 
• Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor.
   

How to thrive in this role?

• You have a minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft.
• You have at least 2 years of experience with Bombardier products (Challenger 350, Challenger 650 and Global Platform).
• You are an EASA or FAA licensed Airframe & Powerplant mechanic, preferred.
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• You must be available to travel occasionally, expected less than 10%, in and outside the United States.