Representative, Field Service (Location: Columbus, OH)

Date: Feb 9, 2024

Location: Richardson, TX, US, 75080

Company: Bombardier

In your role, you will

  • Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner.
  • Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
  • Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier.
  • Update Bombardier’s management of customer's key aircraft operational and maintenance concerns / issues.
  • Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft.
  • Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products.
  • Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
  • Provide reports in accordance with established requirements and schedule.
  • Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers.
  • Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes.
  • Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
  • Identify and escalate operator’s fleet repetitive issue with Bombardier Technical Services for consideration in product improvements.
  • Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request.
  • Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent. 
  • Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor. 

As our ideal candidate

  • You have at least 2 years of aviation maintenance experience.
  • You have at least 2 years of experience with Bombardier products (Challenger 350, Challenger 650).
  • You have strong aircraft troubleshooting skills.
  • You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
  • You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
  • You have business writing skills necessary to create various reports and correspondence.
  • You have the ability to travel occasionally as business needs require.
  • You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
  • Be self-driven and have a problem-solver attitude.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth