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Mobile Field Service Representative (worldwide)

Date: Sep 5, 2017

Location: Toronto Downsview, ON, CA

Mobile Field Service Representative (worldwide)-TOR03276

Description

BOMBARDIER

the evolution of mobility

At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Provide guidance to our customer and facilitate the integration of Bombardier Commercial aircraft into the customer's operation in a safe, efficient and economic manner.
- Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
- Set priorities and effectively escalate concerns within the Customer's organization and Bombardier.
- Update Bombardier Commercial Aircraft management of customer's key operational and maintenance concerns / issues.
- Identify areas of the customers' operation or procedures suitable for improvement as related to the operation of Bombardier Commercial aircraft.
- Influence customer to take action(s) recommended by Bombardier to improve performance /satisfaction with our products.
- Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
- Provide reports in accordance with established requirements and schedule.
- Be required to lead and/or support Commercial Aircraft field parties or start up teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility.
- Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes.
- Represent the Regional Support Office teams.
- Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
- Applicants will be required primarily to support the C series program. However, as needed maybe required to support other platforms as well (CRJ and Q series)
- Be required to travel worldwide and in certain cases on short notice

Qualifications

As our ideal candidate,

- You have a post-secondary education
- You have a minimum of 7 years' experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraft.
- You hold an AME or A&P or B1/B2 license
- You have experience on Bombardier products (preferred)
- You have experience on mainline and/or regional aircraft
- You are able to communicate (English) effectively at all levels, both written and verbally, with demonstrated tact and diplomacy (French an asset).
- You must be able to work independently, able to maintain legal status and obtain any required security clearances.
- You possess strong computer skills including knowledge of Microsoft Suite
- You are willing to travel worldwide (US, Europe, Africa etc.) on short notice.

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disablities Act (AODA), Bombardier will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

#LI-RK1

Job: Field Services
Primary Location: CA-ON-Toronto Downsview
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
12.05.2017, 3:30:45 PM

Unposting Date
Ongoing


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