Maintenance Team Manager

Date: May 24, 2024

Location: Westerham, GB, TN16 3BN

Company: Bombardier

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

What are your contributions to the team?

Regulatory Compliance and Safety:
•    Adhere to Bombardier Work Requirements
•    You are responsible for prioritising the health, safety, and environmental concerns of all personnel and operations. This entails implementing and enforcing comprehensive safety protocols, conducting regular risk assessments, ensuring compliance with relevant regulations, fostering a culture of awareness and accountability, and continuously seeking ways to minimise environmental impact while maximising workplace well-being.

Operational Efficiency:
•    Champion 5S, housekeeping, and general husbandry within your Quad.
•    Drive continuous improvement within your Quad to improve efficiency, including improvements on staff hours/booking accuracy, labour cost reduction, and reporting against KPIs of Safety, Quality and Productivity, process and procedure evolution.
•    Conduct and lead daily GEMBA within your Quad escalating appropriate issues to senior management.

Productivity and Team Management:
•    Take ownership of productivity within your assigned areas ensuring inclusive management of daily tasks and appropriate delegation to your Team Leads.
•    Manage daily operations within your Quad, including oversight of hours booking, project run rates, roster management, and manpower planning, considering the diverse needs and experiences of your team.

Project Management:
•    Collaborate with the dedicated assigned teams for each project, constructed of different operational support departments (Production Planning, Buyers, Materials and Customer Project Managers), to drive on-time delivery of aircraft.
•    Support and engage with Customers to provide technical project updates daily either on-site or via email. Working with the Customer Project Managers to align with the financial progress of the aircraft.
•    Undertake occasional Network or Site-specific projects as required by an expanding site.

Supervisory Responsibilities:
•    Support supervisory responsibilities for assigned areas, ensuring equal opportunities for professional development and training.
•    Make personnel decisions that consider diversity and inclusion, fostering a workplace where everyone feels valued.
•    Support with the Company People Policies for your assigned areas to conduct probationary reviews, the annual performance cycle, and any performance management issues.
•    Drive and uphold Bombardier values within your team.


How to thrive in this role?

Technical Knowledge:
•    Have a wealth of experience in aircraft heavy/line maintenance, including supervisory or lead roles.
•    Possess working knowledge of critical maintenance tasks, EWIS, CDCCL, and applicable EASA/CAA Regulations, PART 145, and aviation standards ensuring comprehensive understanding of the regulatory standards
•    Have a working knowledge of applicable Aviation standards such as AS9110, AS9120, and any complementary standards.

People Management:
•    Have working knowledge of Environmental, Health & Safety rules, Human Factors, Human performance/limitations, and regulations, prioritizing the safety and well-being of all team members.
•    Be proactive in managing and mentoring staff, supporting the company’s performance review processes with inclusivity and equal opportunities in mind.
•    Able to manager

Technology and Systems:
•    Have the ability to use information systems (e.g., SAP, Pivotal, Company project tracking tools).

Leadership Experience:
•    Have previous leadership experience in a high-volume aircraft maintenance facility (preferred), recognizing and valuing the diverse experiences of team members.
•    Have previous experience in leadership of large teams/direct reports (preferred)
•    Demonstrate interpersonal skills necessary to develop and maintain effective working relationships, valuing diversity in all interactions.

Customer Relations:
•    Be skilled in customer services necessary to modify communication for diverse audiences, maintaining mutually beneficial customer relations

•    You promote organisations values, behaviours and diversity through daily candidate interactions, social media and effective employer branding strategies, ensuring constant messaging across all channels. 
•    You are a team and results orientate individual who has the capacity to influence others. 


Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.
Join us at 
Your ideas move people.

Job Maintenance Team Manager

Primary Location Biggin Hill Service Center

Organization Bombardier Services (UK)

Employee Status 

Requisition  3901  Maintenance Team Manager