What are your contributions to the team?

• Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
• Process required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification    
• Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
• Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence.  Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
• Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
• Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
• Adhere to General Work Requirements.
   

How to thrive in this role?

• You typically have a minimum 2-7 years of experience in a similar core and credit management role 
• You typically have a minimum 2 years of experience in Customer Service activities
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
• You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
• You have a Bachelor’s Degree or equivalent experience
• You have previous experience in aircraft industry customer service 
• You are bi-lingual (English and Spanish or English and French)
• You have previous SAP experience