Administrator, Parts Credit

Date: Jul 12, 2024

Location: Wichita, KS, US, 67209-2924

Company: Bombardier

When applicable, Bombardier promotes flexible and hybrid work policies. 

 

Why join us?

 

Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. 

Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms. 

Bombardier’s Benefits Program          

 

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

  • Insurance plans
    • Dental, medical, life insurance, disability, and more 
  • Competitive base salary 
  • Retirement savings plan 
  • Employee Assistance Program 

What are your contributions to the team?

 

  • Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
  • Process required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification    
  • Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
  • Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence.  Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
  • Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
  • Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
  • Adhere to General Work Requirements.
     

How to thrive in this role?

  • You typically have a minimum 2-7 years of experience in a similar core and credit management role 
  • You typically have a minimum 2 years of experience in Customer Service activities
  • You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
  • You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
  • You have a Bachelor’s Degree or equivalent experience
  • You have previous experience in aircraft industry customer service 
  • You are bi-lingual (English and Spanish or English and French)
  • You have previous SAP experience
     

Now that you can see yourself in this role, apply and join the Bombardier family! 

 

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. 

 

Job Administrator, Parts Credit

Primary Location Wichita Service/Compltn.Center

Organization Learjet Inc

Shift 

Employee Status Regular

Requisition  4369  Administrator, Parts Credit