Administrator, Parts Credit

Date: Feb 8, 2024

Location: Wichita, KS, US, 67209

Company: Bombardier

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will

  • Adhere to Bombardier General Work Rules – must be in all job descriptions
  • Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
  • Process required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification   
  • Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
  • Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence.  Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
  • Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
  • Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
  • Research, review, and verify “Over-and-Above” billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare Parts
  • Perform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputes

As our ideal candidate

  • You typically have 3 years of experience in Aircraft Industry Customer Service related activities
  • You have customer Service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
  • You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
  • You have an associates Degree or equivalent experience
  • You have previous SAP experience (preferred)

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

 

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

 

Job Administrator, Parts Credit

Primary Location Wichita, ADMN / MFG, Learjet

Organization Learjet Inc

Shift 

Employee Status Regular


Nearest Major Market: Wichita