General Manager, Service Center

In your role, you will

• Adhere to Bombardier General Work Rules 
• Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development
• Plan and coordinates activities of service center 
• Develop long and short term service center goals and objectives
• Monitor the performance of service centers to assure Bombardier Aviation Services objectives are achieved, profitability maximized, and customer satisfaction maintained
• Monitor and negotiates vendor support agreements
• Monitor technical performance of service center and recommends changes as needed which enhance service and profitability through increased repair capability
• Coordinate vendor agreements which support service center operations technically and financially
• Approve and coordinate changes, addition, etc. with upper management on behalf of service center
• Coordinate resolution of requests for changes in personnel, policies and procedures as necessary by obtaining all necessary input from related personnel
• Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.  
• Review, accept, and process annual service center budgets ensuring that all related budgetary and support materials have been received and analyzed
• Approve and recommend major service center purchases by coordinating with service center personnel and upper management
• Inform and coordinate with upper management to keep them abreast of service center operations and important issues
• Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering
• Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program
• Develop and promote recognized service center programs

As our ideal candidate

MINIMUM REQUIREMENTS  

• 10+ years management experience in the aerospace industry, with minimum 7 years experience at a Director level managing a customer service work force
• Bachelors degree in a related area or equivalent combination of education and experience
• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and contractors
• Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting
• Working knowledge of FAA and Federal Aviation Regulations

ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS  

• Bachelors degree in Business

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of process improvement methodology and application (e.g., Six Sigma)
• Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs 
• Working knowledge of process and controls required in the performance of aircraft maintenance
• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications
• Verbal and written communication skills
• Business writing skills necessary to create various reports and correspondence 
• Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations
• Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management
• Ability to create and foster a positive work environment