What are your contributions to the team?

The position of Learjet Technical Support Specialist is within the Technical Support Group in Customer Experience of Learjet Technical Service Engineering. Applicant should have strong working knowledge of the engines used on Learjet aircraft for propulsion, APU and their related fuel systems. The applicant must be able to review and mitigate current and emerging issues with liaison support to Learjet Engineering, OEM’s, internal and external customers. Ensure that fielded Learjet engine issues are addressed and responded to promptly. The applicant must be able to present issues and provide status, to both internal and external customers, in written and presentation formats. Should be able to work in a cross functional environment of airframe systems, gain influence and develop a working network without authority. A versatile candidate is important in a customer support environment, where priorities change daily, and adjust to those requirements as necessary. 

Support of internal discussions and meetings necessary to manage related projects. Assist as necessary in relevant issues affecting customer support, including support of top customer issues.  The candidate must have excellent communication skills, and be a motivator who will ensure positive results, with the end results in mind.

Should be knowledgeable in Microsoft Office products including Word, Excel, Power Point and One Note and willingness to learn Salesforce, SAP and various aircraft related software applications.

This position is in Wichita, Kansas with the possibility of some travel being required. A passport or able to obtain a passport is required. 

Responsibilities

• Learjet fleet engine support
  • Current and emerging issues
  • Vendor interaction
  • Engineering interaction and support
  • Vendor Component Maintenance Manual reviews and approval
  • Trend data gathering
• Customer Response Center support
  • Troubleshooting and recommendations 
• Technical Publications support
  • Aircraft Maintenance Manuals reviews 
  • User comment reviews 
  • Revision review for publications
• Component analysis and reliability
  • Root cause analysis
  • Reliability improvement
  • Investigations
  • Vendor interaction
• Field Support Engineering support
• BAS support
• Communications
• Various other assorted duties
   

How to thrive in this role?

• 3+ years of experience in customer support or aviation environment is recommended
• 3+ years of experience in aircraft engines/airframe maintenance is recommended
• Airframe and Powerplant license are required
• Strong technical abilities
• Excellent verbal and written communication skills
• Highly motivated, self-starter, able to handle multiple issues effectively
• Proficiency with MS Office tools
• Basic knowledge of SAP
• Understanding of aircraft regulations (FAA, EASA, JAA, TCCA)
• Passport recommended