Manager, Operations

What are your contributions to the team?

• Develop annual Aircraft maintenance department budget including workforce requirements and approve payment of vendors’ or suppliers’ invoices  
• Achieve monthly financial objectives for Aircraft maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses  
• Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations 
• Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws 
• Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance  
• Determine staff training needs to maintain work force qualifications and productivity  
• Ensure proper tooling and equipment is available to support operational requirements  
• Actively support and integrate continuous improvement activities into program procedures and processes  
• Collect and analyze service and maintenance data to identify trends and ensure margin performance is achieved  
• Assist in the development of strategic plans to support new programs and capabilities based on analysis of market trends
   

How to thrive in this role? Skills, knowledge & experience

• Have 5 years experience working in an aircraft maintenance facility environment with at least 1 year supervisory experience  
• Possess a Bachelors degree in related area or equivalent years of experience 
• Have working knowledge of process improvement methodology and application  
• Have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs 
• Be familiar with Environmental, Health & Safety rules and regulations  
• Demonstrate excellent interpersonal and customer service skills  
• Possess strong planning and organizational skills with the ability to forecast labor and skill requirements  
• Have excellent presentation skills necessary to effectively communicate with customers and all levels of management 
• Demonstrate effective leadership and coaching skills with the ability to develop people  
• Have research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market 
• Possess proficient writing and computer skills