What are your contributions to the team?

In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:

• Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
• Manage critical shortages of parts in order to support the return to service of an aircraft on ground
• Manage client expectations during an aircraft on ground event and provide timely communication throughout
• Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
• In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction
• Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.  
• Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.
   

How to thrive in this role?

•    You have 3 to 5 years in a customer service role
•    You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
•    You are fluent in English spoken and written (other languages are an asset)
•    You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access
•    You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
•    You are available to work on 12hrs shifts (day/night and weekends) if required
•    You have the ability to work under pressure and tight timelines.