Operations Supervisor

What are your contributions to the team?

• Adhere to Bombardier General Work Requirements
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing.  Ensure that regular established safety/security audits are conducted and discrepancies are addressed.
• Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, PMP and 30/60 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, and salary adjustments, as well as employee schedules and leave
• Assist with customers in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.  May be required to upsell additional work to Customer.
• Supervise the performance of maintenance and service work packages for assigned aircraft.  Per assigned shift, manage labor hours per work package for accuracy and efficiency.
• On assigned shift, execute and maintain schedule through aircraft delivery and follow-up.  Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency. Ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs.
•  As required, submit requests for engineering support (RED's, RFE's, SRPSA's and installs) in direct support of operations for all product lines.
• Support all teams (i.e. Quality, Invoice Analysts, Line Service, Materials) in returning aircraft to service after maintenance.
• May be required to  act on behalf of Project Manager during absence (Business Aircraft only)
• Working knowledge to assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials. (Business Aircraft only)
• Review final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs). (Business Aircraft only, approve and sign).
• Responsible for meeting or exceeding facility financial objectives on all projects.  May be required to issue and collect DPRs, reviews payment terms with customer.

How to thrive in this role?

• You typically have a minimum of 2 years of experience in performing aircraft heavy/line maintenance
• You typically have a minimum of 1 year of supervisory or 2 years of lead experience
• A&P license or otherwise appropriately certificated under FAR part 65
• Working knowledge of applicable Federal Aviation Regulations, for example, part 91, 121, 135, and 145
• Working knowledge of aircraft maintenance inspection programs for jet aircraft
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
• Demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team
• Strong Verbal and written communications skills
• Training skills necessary to provide employee training
• Planning and organization skills necessary to plan, prioritize and coordinate workload of assigned employees within a multiple project setting
• Computer skills necessary to learn and / or operate word processing, spreadsheet, database, presentation, project, email and web-based applications as well as other operating systems used to manage the maintenance work

ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS  

• If applicable, previous experience with transport category aircraft